Advisory Boards of trusted customers or partners, supplemented by external experts as needed, work with a company to develop, test and improve corporate strategies, offerings and programs. The company gains invaluable insight and members receive better products and services now and into the future.

I work with executive teams to set up a program, identify and onboard members, and coordinate and facilitate meetings. I help teams review insights and apply them to improve plans, processes, and offerings.

This structured approach ensures each Board’s focus aligns to corporate strategy and outcomes are measured.

Active local Communities are powerful tools for understanding Voice of the Customer, gathering feedback, educating users, supporting partners, and building loyalty and advocacy.

A program can scale to focus on specific audiences and outcomes and to available support resources, and may include portals, blogs, newsletters, social channels, webinars and events.

Execution can be managed by internal teams or existing agencies, and local Communities can be aligned to global programs. With my partners I can deliver large-scale, regional programs.

Voice of Customer (VoC) is the heartbeat of any CX program.

Many companies gather feedback at various interaction points, but a VoC program gives structure to ensure it’s the right type of feedback at the most critical interactions and matched to operational data to analyse the actual impact of the experience.

A VoC program can be tailored to focus on the functions that require the most improvement or on particular projects, portfolios or audience groups.

Technology transformation programs are challenging for everyone involved and impact different audiences in vastly different ways. Ensuring you have employees, partners, customers and other key stakeholders on board is critical to success but requires tailored, consistent and clear communication throughout.

I work with teams across the business to deliver change communication plans with relevant, understandable and engaging content communicated through the most appropriate channels.

When responding to an important RFP or tender, ensuring messaging and value props are clear, offerings resonate, and competitive advantages stand out will give you the edge.

I work with your team to define value props, create themes and messaging, develop stakeholder management plans, aid presentation development and delivery, and ensure proposal materials are clear and compelling. 

I can also advise you on marcomms activities to increase stakeholders’ awareness and understanding of your company.